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The Faces of Professional Services Week: Georgina England

News Categories: Professional Services Week

Georgina England, Assistant Relationship Manager, Lloyds Banking Group


How long have you been working at your current employer? 11 months

How do you travel into work each day? Train (45 minutes)


How would you describe, in no more than two hundred words, your working week?

I spend my working week supporting local businesses with their banking needs, assisting them to develop and grow. I deal with complex situations where I need to liaise with a variety of teams to ensure an excellent customer outcome. We work in a team of around 7 people. I always ensure that my colleagues and I work together as a team so we can ensure an excellent customer service for our customers.


What made you decide to go into a professional services career?

I felt that the professional services sector was right for me, as it offered a lot of opportunities for progression and I particularly enjoyed working in the financial sector. I believe professional services can also offer a lot of self development, as we continue our chartered banking qualifications alongside completing a professional development plan at work. Working in a corporate environment also offers lots of benefits which not all companies can offer.


At what point in your life did you realise that working in professional services was for you?

My desire to work in professional services began when I was working in a doctor’s surgery, completing some of their financial administration work. I found that I had the right skills and really enjoyed the work so I paid for myself to go through my accounting qualifications at night school. Although I decided that accounting wasn’t the career I wanted to pursue and opted for banking instead, I’ve found that working in banking is more focused on building customer relationships and making sure my clients receive an excellent service, something which I take great pride in.


What other jobs did you consider before deciding on a career in professional services?

I considered a wide variety of other jobs before settling on banking; working with horses, as an administrator at the doctor’s surgery and accounting. I completed work experience in most of my career options so I knew what I was choosing was definitely what I wanted to do for the rest of my life (or for the time being at least!)


What are the top three things you love about working in professional services?

1.The different career pathways you can take in the same organisation

2.The generous benefits and salary you can be lucky to receive as an apprentice

3.The exposure to local businesses and being able to support their business needs.


What do you most look forward to doing during your week at work?

During my working week I most look forward to spending time with inspiring colleagues who I can work with to reach my personal development targets.


During the past year – describe what has been your working highlight?

My working highlight for the past year has been completing lots of charity work. Before joining Lloyds Banking Group I was completely unaware of how much charity work they do so I’ve found it very humbling to be a part of a whole host of charity activities; from collecting brick-a-brac for a local homeless charity, to raising over £4000 in a quiz night.


What is your favourite lunchtime haunt?

In my lunch times I enjoy going outside of the office to get some fresh air with my colleagues -especially when it’s sunny we like to sit in Victoria Square and people watch!


What is your favourite way to wind down after a day at the office?

After a day in the office, to wind down I like to walk my dogs and try not to think about the stresses of the day. I find the tranquility of the country side relaxing.


If you could give one piece of advice to anyone thinking about a career in professional services what would it be?

My one piece of advice for people considering a professional services career would be to try and gain some experience in the area you want to work in, to make sure that it is definitely what you want to do. I personally love my working environment and can develop as a young professional with the knowledge and experience of the people around me. It is a great sector to work in and the life skills you can gain are huge.